Warranty

How do I make a warranty repair claim?

It’s easy! Reach out to a Anon Guide with photos and a description of your item to confirm that it is eligible for a warranty claim, then submit your claim by filling out the form below. Please note the Anon warranty is only valid for the original purchaser and requires proof of purchase from an official authorized retailer.

Call: (877) 408-ANON
Mon - Fri: 9am - 5pm ET
Sat - Sun: Coming Soon
Vermont  USA

Live Chat:
Mon - Fri: 9am - 6pm ET
Sat - Sun: Coming Soon
Vermont  USA

By submitting a warranty claim, I acknowledge that I have read the warranty policy above and understand that damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by this policy but may be repaired at a reasonable cost.

Warranty FAQS:

All Goggle & Helmets feature a 1-year Warranty from time of purchase.

Will my item be repaired or replaced?

We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement, in case the item is not reparable. Any limited edition or discontinued product still covered by warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

Warranty Shipping Policy

Charges for shipping and insuring packages to Anon are the customers´ responsibility. Anon is not responsible for lost packages or for items lost in transit. We strongly recommend that you ship your package via UPS, FedEx or USPS with a tracking number. Please keep your tracking information until the warranty claim process is complete. Anon will cover the shipping costs to send the products back to the customers once the warranty has been completed. Anon will repair or replace items, covered under warranty, at its discretion. We will always try to repair first.

How can I find out the status of my repair claim?

You can track your package with your shipper to determine the deliver status. Within 48 hours (Monday – Friday and excluding holidays) of receiving your package, we’ll send you an email confirming receipt of your item and our Warranty Team will check it in for evaluation. Once we’ve evaluated your item we’ll contact you to let you know the results of our evaluation and next steps. Repairs typically take 3-4 weeks but can be longer during the peak winter season, November – March.

How long will the repair take?

 The repair turnaround time depends on the type of repair. Our typical repair turnaround time is 3-4 weeks, but can be longer during our peak winter season, November - March. We will contact you with the repair turnaround time once we have completed our evaluation.

What types of damage are not covered by the warranty policy?

 Damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by the warranty policy.

What if my product is not covered under warranty?

If your item is not covered under the warranty policy but is repairable, we can return the item to you “as is” or complete the repair for a reasonable charge. We’ll contact you to discuss your options.

What is “wear and tear”?

Nothing lasts forever, even though we wish it could! Products exposed to the elements and used frequently can show wear and tear faster than those used less frequently. Your product may simply have reached the end of its practical lifetime.